RSO exam preparation — Privacy Policy

To provide our services, RSO exam preparation collects these types of information:

• Learning activity — the courses you enrol in, mock-test attempts and scores, video and lesson progress, and doubts or questions you post.
• Usage analytics — aggregated, non-identifying measurements of how features are used, so we can improve the product.
• Payment information — we never store your card or bank details. Payments are processed by our payment gateway (Razorpay); we retain only a transaction reference, the amount, and the payment status.
• Account information — your name, email address, phone number (where provided), and a securely hashed password when you create an account.
• Device & technical data — device model, operating-system version, app version, crash and diagnostic logs, and a push-notification token (only if you allow notifications).

RSO exam preparation processes your information only for these purposes:

• To respond to your support requests and doubts.
• To deliver the courses, live classes, notes and mock tests you have access to.
• To detect and prevent fraud, abuse and policy violations.
• To process payments and issue invoices and receipts.
• To create, secure and maintain your account.
• To meet our legal, tax and accounting obligations.
• To send you course-related notifications — only after you opt in.

RSO exam preparation does not sell or rent your information. We share it only with the following parties, and only as far as needed:

• Cloud infrastructure providers — such as Hetzner and Vercel, acting as data sub-processors under confidentiality agreements.
• Razorpay — our payment processor, to take payments and issue refunds.
• Law enforcement or regulators — only where we are legally compelled by a valid order under Indian law.
• Firebase Cloud Messaging (Google) — to deliver push notifications — your device token only.

We share with them only what each one strictly needs, and nothing more.

With respect to the data RSO exam preparation holds, you can:

• Withdraw consent for any non-essential processing at any time.
• Correct information that is inaccurate or out of date.
• Nominate another person to exercise these rights on your behalf, as provided under the DPDP Act.
• Delete your data, subject to legal retention requirements.
• Access a copy of the personal data we hold about you.

To exercise any of these rights, email support@igniterapp.com and we will respond within the timelines required by law.

Our service is intended for users aged 13 and above. If you are under 18, you must use the app and make any payment only with the consent of a parent or legal guardian. We do not knowingly collect data from children under 13; if we learn we have, we delete it promptly.

We retain personal data only as long as needed to provide the service or as the law requires. You are always free to delete your account via the in-app “Delete my account” option or by contacting support@igniterapp.com; we will remove your data within 30 days, save for records we are obliged to keep for tax or compliance (typically up to 7 years).

We protect your data with industry-standard safeguards: bcrypt-hashed passwords, TLS 1.2+ encryption for all data in transit, and encrypted database backups. Our team performs routine security reviews and applies critical patches within 72 hours of disclosure.

Should we materially change our data practices, we will post an in-app notice and refresh the “Last updated” date shown above. By continuing to use RSO exam preparation after the update, you agree to the new policy.

Have a question, complaint or grievance about your privacy? Email us at support@igniterapp.com. We aim to acknowledge every grievance promptly and resolve it within the timelines set by the DPDP Act.